Never Miss a Pulse
with Smart Feedback

When handling negative feedback:

• Acknowledge quickly: Respond promptly to show that you care about customer concerns.
• Apologize and offer solutions: Acknowledge the issue, apologize, and offer a solution or remedy.
• Follow-Up: After resolving the issue, follow up with the customer to ensure they’re satisfied with the outcome.
• Learn and improve: Use negative feedback as a learning opportunity to make improvements and avoid future issues.

Collecting feedback is the toughest job, but you can still do it effectively with the below tips: 

• Feedback forms: Easy-to-use forms on your website, mobile app, or via QR codes placed on tables.
• Post-Dining surveys: Send out email or SMS surveys after customers visit your restaurant.
• In-person: Encourage staff to ask customers for their thoughts during or after their meal.
• Social media: Monitor social media mentions and engage with customers directly.

You can manage feedback by using a comprehensive system like Reelo, that allows you to:

• Monitor trends: Identify patterns in customer reviews and comments.
• Prioritize issues: Flag recurring issues and prioritize fixes.
• Track responses: Keep track of how often you’ve addressed issues and followed up with customers.
• Analyze data: Use insights from feedback to drive decisions on menu changes, staff training, or operational adjustments.